Shipping Policy
Updated on 18/05/23
Shipment processing time
All orders are processed within 1- 3 weeks on average.
If we are experiencing a high volume of orders, shipments may be delayed. The current wait time can be found on the top of the website and is frequently updated. If your order experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping
All item excluding Acoustic Panels and Bass Traps:
1–7 Business days via AusPost
Bulky Delivery
Acoustic Panels and Bass traps.
1–3 Weeks on average for local delivery
(100km from Yatala, QLD, 4207)
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped.
Customs, Duties, and Taxes
Acoustic Treatments is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Acoustic Treatments is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Australia.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the AusPost. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.
Acoustic treatments will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipment
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible. We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Return & Exchange Policy
Updated on 18/05/23
Definitions and key terms To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
● Business: when this policy mentions “Business,” “we,” “us,” or “our,” it refers to Acoustic Treatments, that is responsible for your information under this Return & Refund Policy.
● Customer: refers to the company, organization or person that signs up to use the Acoustic Treatments Service to manage the relationships with your consumers or service users.
● Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Acoustic Treatments and use the services.
● Service: refers to the service provided by Acoustic Treatments as described in the relative terms (if available) and on this platform.
● Website: Acoustic Treatments site, which can be accessed via this URL: https://acoustictreatments.com.au/
● You: a person or entity that is registered with Acoustic Treatments to use the Services.
Return & Refund Policy
Thanks for shopping at Acoustic Treatments. We appreciate the fact that you like to buy our products. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Acoustic Treatments. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Acoustic Treatments, you agree to the terms set forth below along with Policy.
If there’s something wrong with the you bought, or if you are not happy with it, you have unlimited time to issue a refund and return your .
If you would like to return a product, the only way would be if you follow the next guidelines:
● The package needs to come back with the original receipt of the purchase.
● The product has to be in the packaging we sent in the first place.
Refunds
We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Acoustic Treatments is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
Shipping
Acoustic Treatments is responsible for return shipping costs. Every returning shipping is paid by Acoustic Treatments, even if the item didn’t have free shipping in the first place.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, Acoustic Treatments may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Acoustic Treatments reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Acoustic Treatments confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Acoustic Treatments will cancel the order and refund your purchase price in full.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
● Via Email: Contact@AcousticTreatments.com.au